Privacy Policy

1. Who We Are

This Privacy Policy explains how Pilecode ("we", "us", "our") collects, uses, and protects information when you visit our website at www.pilecode.com or use our services.

2. Information We Collect

We collect information you provide directly to us and information we automatically collect when you use our website.

Information You Provide

• Contact form / project requests: name, email, phone, company, project details, budget range
• Newsletter signups: name, email address
• Booking requests: name, email, phone, company, topic of discussion
• Client portal: username, securely hashed password, project files, messages, invoices

Information Collected Automatically

• IP address (anonymized after a short period)
• Browser type, operating system, device type
• Referring URL, pages visited, time spent
• Date and time of access

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule and confirm consultation calls
• Process and manage projects through our client portal
• Send newsletters (only if you subscribed)
• Improve our website and services
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. How We Share Information

We do not sell your personal information. We only share data with:

• Service providers who help us operate our business (hosting, email delivery, analytics) — bound by confidentiality agreements
• Legal authorities when required by law, court order, or to protect our rights
• Successors in case of a merger, acquisition, or asset sale

5. Cookies & Tracking

We use cookies and similar technologies. You can control these through our cookie banner.

Type	Examples	Purpose	Retention
Essential	Session, consent preferences	Site functionality	Session / 1 year
Analytics	Google Analytics	Understand site usage	Up to 14 months
Marketing	Meta Pixel	Measure ad effectiveness	Up to 90 days

Optional cookies are only set after you give consent.

Manage Cookie Settings

6. Analytics & Marketing Tools

With your consent, we use the following third-party services:

• Google Analytics 4 & Google Tag Manager — to understand how visitors use our site. IP anonymization is enabled. Google Privacy Policy
• Meta Pixel — to measure the effectiveness of our ads on Facebook and Instagram. Meta Privacy Policy

You can opt out of these at any time via the cookie banner.

Open Cookie Settings

7. Data Storage & Security

We store your data on secure servers and use industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Passwords stored as SHA-256 hashes — never in plain text
• Server-side rate limiting and abuse protection
• Regular security audits and updates

We retain your data only as long as necessary to provide our services and comply with legal obligations. Server logs are automatically deleted after 30 days.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your data, subject to legal retention requirements
• Opt-out — unsubscribe from marketing communications at any time
• Withdraw consent — withdraw cookie or marketing consent at any time

For California residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of any "sale" of personal information. We do not sell personal information.

To exercise any of these rights, contact us at hello@pilecode.com.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will delete it promptly.

10. International Users

Our services are operated from Europe. If you access our website from outside Europe, your data may be transferred to, stored, and processed in countries that may have different data protection laws than your country of residence. By using our services, you consent to such transfer.

For data transfers from the EU/EEA to third countries, we rely on Standard Contractual Clauses or other appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The "Last updated" date at the top will reflect when changes were made. Material changes will be communicated through our website.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out: